Cancellation Policy

Cancellation Policy

1. Overview

At Cardoxz, we work to process, allocate, and prepare orders as efficiently as possible.

Because many of the products we sell are limited-release, highly allocated, pre-order, or restock trading card products, cancellation conditions may differ depending on the type and status of your order.

This Cancellation Policy explains when an order may be cancelled, when cancellation may no longer be possible, and how cancellation requests are handled.

By placing an order with Cardoxz, you agree to this Cancellation Policy together with our Terms of Service, Shipping Policy, and Return & Refund Policy.

Nothing in this policy is intended to exclude or restrict any mandatory consumer rights that cannot legally be excluded.

2. In-Stock Orders

Orders containing in-stock products may be eligible for cancellation if the cancellation request is received before the order has entered fulfillment.

As a general guideline, cancellation requests should be submitted within 12 hours of purchase.

A cancellation may no longer be possible once any of the following has occurred:

  • The order has entered processing

  • Inventory has been picked or allocated for fulfillment

  • The order has been packed

  • A shipping label has been created

  • The parcel has been transferred to a carrier

  • The order has otherwise entered the shipping process

Because fulfillment may begin shortly after an order is placed, submitting a cancellation request within 12 hours does not guarantee that cancellation will still be possible.

We recommend contacting us as soon as possible if you wish to request cancellation.

3. How to Request a Cancellation

To request cancellation, contact:

Email: info@cardoxz.com

Please include:

  • Your full name

  • Order number

  • Email address used for the order

  • The product(s) you wish to cancel

  • The reason for the cancellation request

Submitting a cancellation request does not mean that the order has been cancelled.

An order is considered cancelled only after Cardoxz has confirmed the cancellation.

4. Pre-Orders

Products marked as Pre-Order are products that are not yet available for immediate shipment and for which inventory may be reserved, allocated, or ordered specifically based on customer demand.

Because pre-order inventory can be limited and supplier commitments may be made based on confirmed customer orders, different cancellation conditions may apply.

Pre-Order Cancellation Terms

Where permitted by applicable law and clearly disclosed before purchase, pre-orders may be treated as firm orders that cannot be voluntarily cancelled after placement.

By placing such a pre-order, you acknowledge that:

  • Inventory may be reserved specifically for your order

  • Supplier allocation may be committed based on your purchase

  • The product may not be available for immediate shipment

  • Release dates may change

  • Manufacturer or distributor delays may occur

  • A delay does not automatically create a contractual cancellation right unless required by applicable law

  • Voluntary cancellation may not be available after the order has been accepted

Customers should therefore review all product information carefully before placing a pre-order.

5. Restock Orders

Products marked as Restock, Restock Order, Incoming Stock, or similar wording are products expected to return to inventory but which may not yet be available for immediate shipment.

Where permitted by applicable law, restock orders may also be treated as firm orders once placed because stock may be:

  • Reserved in advance

  • Purchased from suppliers

  • Allocated against expected incoming inventory

  • Assigned specifically to confirmed customer orders

Customers should review the expected restock information before purchasing.

A change to an estimated restock date does not automatically make an order eligible for cancellation unless otherwise stated or required by applicable law.

6. Release Dates & Supplier Delays

Release dates and restock dates displayed by Cardoxz are based on the latest information available from manufacturers, publishers, distributors, suppliers, logistics providers, or other relevant sources.

These dates may change because of circumstances such as:

  • Manufacturer delays

  • Distributor delays

  • Allocation changes

  • Production delays

  • Customs delays

  • Transportation disruptions

  • Regional release-date changes

  • Warehouse delays

  • Events outside our reasonable control

An estimated release or restock date should not be interpreted as a guaranteed delivery date.

Where a delay occurs, Cardoxz will normally continue to fulfill the order once the allocated inventory becomes available.

Nothing in this section affects any mandatory cancellation, termination, or refund rights that may arise under applicable law.

7. Orders Containing Multiple Products

If your order contains multiple products, including a combination of:

  • In-stock products

  • Pre-order products

  • Restock products

the cancellation eligibility of each item may depend on its individual status and applicable order terms.

In certain circumstances, cancelling only part of an order may not be operationally possible once fulfillment has started.

Cardoxz may also hold multi-item orders until all products become available where this was disclosed or is consistent with the selected fulfillment method.

8. Orders Already in Fulfillment

Once an order has entered the fulfillment process, cancellation may no longer be possible.

Fulfillment may include:

  • Inventory allocation

  • Picking

  • Packing

  • Label creation

  • Warehouse transfer

  • Carrier preparation

  • Dispatch

Customers should not assume that an order can still be cancelled simply because tracking has not yet shown movement.

A tracking number may be created before the parcel receives its first carrier scan.

9. Orders Already Shipped

Once an order has been dispatched, it can no longer be cancelled as an unshipped order.

If you no longer wish to keep the product after receiving it, you may be able to return it under our Return & Refund Policy, subject to the applicable return conditions and your statutory rights.

Products must generally remain:

  • Unopened

  • Unused

  • Factory sealed

  • In original condition

where those conditions are applicable to a voluntary return.

10. Refusing Delivery

Refusing a parcel does not automatically cancel an order.

If a customer refuses delivery without prior authorization, the parcel may be returned to Cardoxz by the carrier.

Where permitted by applicable law, costs resulting from an unauthorized refusal may be deducted from any eligible refund, including:

  • Original shipping costs

  • Return shipping fees

  • Carrier fees

  • Customs charges

  • Import-related charges

Any refund will only be considered after the returned shipment has been received and processed.

11. Address Changes

Customers are responsible for providing a correct and complete delivery address at checkout.

If you need to change your shipping address, contact us immediately.

Address changes may only be possible before the order enters fulfillment.

Once an order has:

  • Been packed

  • Had a shipping label created

  • Been transferred to a carrier

  • Entered the shipping network

we may no longer be able to modify the address.

Cardoxz cannot guarantee that an address change request can be completed after an order has been placed.

12. Product Changes & Order Modifications

Once an order has been submitted, we may not be able to:

  • Change the product

  • Change the quantity

  • Replace one product with another

  • Change a pre-order to a different release

  • Add items to an existing order

  • Remove individual items

Where modifications are not possible, an eligible customer may need to place a new order separately.

Pre-order and restock orders may be subject to stricter modification conditions due to stock allocation.

13. Duplicate Orders

Customers are responsible for reviewing their cart and order confirmation.

If you accidentally place a duplicate order, contact us immediately.

We will attempt to assist where possible, but duplicate orders are not automatically exempt from the applicable cancellation conditions.

If the duplicate order has already entered fulfillment, cancellation may no longer be possible.

14. Pricing Errors

Cardoxz makes reasonable efforts to ensure prices displayed on our website are accurate.

If an obvious pricing or technical error occurs, we reserve the right, where permitted by applicable law, to:

  • Correct the error

  • Contact the customer

  • Cancel the affected order

  • Refund the applicable payment

For example, a product accidentally listed at a clearly incorrect price because of a technical or typographical error may be cancelled rather than fulfilled at the erroneous price.

15. Fraud Prevention & Security Reviews

To protect customers and Cardoxz, orders may be reviewed for suspected:

  • Payment fraud

  • Unauthorized card use

  • Account misuse

  • Identity inconsistencies

  • Suspicious purchasing patterns

  • Circumvention of product limits

  • Reshipping fraud

  • Other abusive activity

Cardoxz may request additional verification before fulfilling an order.

Where we reasonably determine that an order presents a fraud or security risk, we may cancel the order where permitted by law.

If payment has already been collected and no amount is otherwise lawfully due, the relevant amount will be refunded to the original payment method.

16. Orders Cancelled by Cardoxz

Cardoxz may cancel an order where reasonably necessary, including situations involving:

  • Stock unavailability

  • Supplier allocation failure

  • Pricing errors

  • Payment failure

  • Fraud concerns

  • Incorrect product information

  • Technical errors

  • Regulatory restrictions

  • Shipping restrictions

  • Violation of purchase limits

  • Violation of our Terms of Service

Where Cardoxz cancels an order and no amount is otherwise lawfully due, the applicable payment will be refunded to the original payment method.

17. Approved Cancellation Refunds

If an eligible cancellation is approved before fulfillment, the refund will normally be issued to the original payment method.

Refund processing generally takes approximately 3–10 business days after the refund has been initiated.

The exact time depends on:

  • Your bank

  • Credit card issuer

  • Payment processor

  • Payment method

Cardoxz cannot control how quickly a financial institution posts the refunded amount after it has been processed by us.

18. Payment Processing Fees

Where applicable and where permitted by law, certain non-refundable transaction costs charged to Cardoxz by payment providers may not be recoverable.

Any deduction from an approved cancellation refund will only be made where legally permitted and where the customer was appropriately informed.

19. Payment Disputes & Chargebacks

If you believe there is a problem with your order, cancellation, delivery, or refund, we encourage you to contact Cardoxz before initiating a payment dispute so that we have an opportunity to review and resolve the issue.

If a chargeback or payment dispute is initiated, Cardoxz may provide relevant evidence to the payment provider, card issuer, bank, card network, Shopify, or other parties involved in the dispute.

Evidence may include:

  • Order confirmation

  • Product information

  • Cancellation terms

  • Customer communications

  • Shipping records

  • Tracking information

  • Delivery confirmation

  • Payment information

  • Relevant store policies

Cardoxz reserves the right to contest disputes that we reasonably believe are incorrect, fraudulent, abusive, or inconsistent with the transaction records.

Nothing in this policy prevents a customer from exercising legitimate rights available under applicable law or through their payment provider.

20. Abuse of the Cancellation Process

Cardoxz reserves the right, where permitted by applicable law, to limit or refuse future purchases where there is reasonable evidence of repeated abuse, including:

  • Repeated intentional ordering followed by cancellation

  • Fraudulent disputes

  • Abuse of promotional offers

  • Circumvention of purchase limits

  • Manipulation of inventory allocation

  • Misuse of multiple accounts

  • False claims relating to orders

This policy is intended to protect legitimate customers and maintain fair access to limited products.

21. Cancellation vs. Return

Cancellation and return rights are not necessarily the same.

A cancellation generally applies before an order has completed fulfillment.

A return generally applies after an order has been delivered.

An order that can no longer be cancelled may still qualify for return after delivery under our Return & Refund Policy, subject to:

  • Product condition

  • Sealed-product requirements

  • Return eligibility

  • Mandatory consumer rights

Please review both policies before placing an order.

22. Consumer Rights

Nothing in this Cancellation Policy is intended to exclude, restrict, or override any statutory rights that cannot legally be excluded.

Customers in certain jurisdictions may have mandatory cancellation, withdrawal, delivery, or refund rights that apply regardless of the wording of this policy.

Where applicable law grants rights that conflict with a provision of this policy, the mandatory legal right will take precedence.

23. Policy Interpretation

This Cancellation Policy should be read together with our:

  • Terms of Service

  • Shipping Policy

  • Return & Refund Policy

  • Privacy Policy

If there is an inconsistency between this policy and a mandatory legal requirement, the applicable law will prevail.

24. Contact Cardoxz

For cancellation questions or requests, please contact:

Email: info@cardoxz.com

Please include your order number in all correspondence.

We aim to respond within 1–2 business days.

Submitting a support request does not pause, reverse, or automatically cancel the fulfillment process.

Cardoxz Commitment

At Cardoxz, we aim to provide clear, transparent, and consistent order policies for all customers.

Because many trading card products are limited, allocated, pre-order, or restock releases, inventory commitments can occur quickly after an order is placed.

Our Cancellation Policy is designed to provide customers with clear expectations while protecting inventory allocation, order fulfillment, and the integrity of limited collectible releases.

Cardoxz — Authentic products. Clear policies. Built for collectors.