Return & Refund Policy

At Cardoxz, we are committed to providing collectors and players with 100% authentic, genuine, and carefully handled trading card products. We understand that sealed products are highly collectible, which is why every order is prepared and packed with care.

We want every customer to shop with confidence. At the same time, because trading card products can lose significant value once opened, unsealed, or tampered with, specific return conditions apply.

Please read this Return & Refund Policy carefully before placing an order.

1. Return Eligibility

You may request a return within 60 days of delivery, provided the product meets all return conditions listed below.

To be eligible for a return, the product must:

• Be unused, unopened, and factory sealed

• Be in the same condition in which it was received

• Have all original shrink wrap, seals, security labels, and protective packaging fully intact

• Be returned in its original product packaging

• Include all original contents, accessories, promotional items, inserts, and extras

• Be accompanied by valid proof of purchase from Cardoxz

Important — Sealed Trading Card Products

Trading card products that have been opened, unsealed, altered, searched, tampered with, or had their factory shrink wrap or security seal removed or damaged cannot be accepted for return.

This requirement protects the authenticity and integrity of our inventory and helps ensure that customers purchasing sealed products receive genuine, uncompromised items.

2. Non-Returnable & Final Sale Items

Unless required otherwise by applicable law, the following products are not eligible for return:

• Opened or unsealed trading card products

• Products with removed, broken, altered, or damaged factory seals

• Opened booster boxes, Elite Trainer Boxes, collection boxes, tins, booster bundles, or similar sealed products

• Individual booster packs

• Products showing signs of use, opening, tampering, or alteration

• Gift cards

• Personalized or custom-order products

• Special-request products

• Clearance or final-sale products where clearly identified as such at the time of purchase

Products returned in a condition different from the condition in which they were originally supplied may be refused.

3. How to Request a Return

Before returning any product, please contact our customer support team.

Email: info@cardoxz.com

Please provide:

• Your order number

• The product(s) you would like to return

• The reason for your return

• Clear photographs of the product and packaging where relevant

Our customer support team will normally review your request within 1–2 business days.

If your return is accepted, we will provide you with return instructions and, where applicable, a Return Authorization number.

Please do not send products back before receiving return instructions from Cardoxz. Unauthorized returns may experience delays or may be refused where permitted by applicable law.

4. Return Shipping

Unless the return is the result of an incorrect, defective, or qualifying damaged item supplied by Cardoxz, the customer is responsible for the cost of returning the product.

Returned products must be securely packaged to prevent damage during transportation.

We strongly recommend using a tracked and insured shipping service and retaining your shipping receipt and tracking information until your return has been completed.

Cardoxz cannot be responsible for return parcels lost or damaged in transit where the return shipping service was arranged by the customer, subject to applicable law.

5. Inspection & Refunds

Once your return has been received, our team will inspect the product to confirm that it meets the applicable return requirements.

After inspection, we will notify you regarding the status of your return.

If approved:

• The refund will be issued to the original payment method

• Eligible amounts will normally be processed within 5–10 business days

• You will receive confirmation once the refund has been processed

Please remember that your bank, card issuer, or payment provider may require additional time to display the refund in your account.

If a returned product does not meet our return requirements—for example, because it has been opened, unsealed, used, altered, or damaged after delivery—the return may be rejected where permitted by applicable law.

6. Damaged, Defective, or Incorrect Orders

We carefully inspect and package orders before dispatch. However, if you believe you have received a product that is damaged, defective, or different from what you ordered, please contact us as soon as possible, preferably within 7 days of delivery, so we can investigate promptly.

Email: info@cardoxz.com

Please provide:

• Your order number

• A description of the issue

• Clear photographs of the affected product

• Photographs of the outer shipping package

• Photographs of the internal packaging

• Photographs showing any visible shipping damage

Please retain the original shipping packaging until your claim has been resolved, as it may be required for a carrier investigation.

After reviewing the claim, we will provide an appropriate solution in accordance with applicable consumer law. Depending on the circumstances, this may include:

• A replacement product

• A refund

• Another appropriate remedy

Where Cardoxz is responsible for an incorrect or qualifying defective product, the customer will not be required to bear the reasonable return shipping cost.

7. Exchanges

Cardoxz does not currently offer direct product exchanges.

If you would like a different product, you may return the original product in accordance with this policy and place a separate order for the desired item.

8. Pre-Orders & Restock Orders

Pre-order and restock products may be subject to additional terms regarding cancellation before dispatch.

Any applicable pre-order or restock cancellation conditions are provided separately in our Cancellation Policy and should be reviewed before placing an order.

Once an eligible product has been delivered, any applicable return rights will be handled in accordance with this Return & Refund Policy and mandatory consumer protection laws.

9. Refunds for Shipping Charges

Original shipping charges may be non-refundable for voluntary returns where permitted by applicable law.

If the return results from an error by Cardoxz, such as receiving an incorrect or qualifying defective product, any required shipping reimbursement will be handled in accordance with applicable consumer law.

Additional shipping services or upgrades selected by the customer may not be refundable unless required by law.

10. Fraud Prevention & Return Abuse

To protect our customers and the integrity of collectible products, Cardoxz reserves the right, where permitted by applicable law, to investigate and refuse fraudulent, manipulated, or abusive return claims.

This may include situations involving:

• Products that do not match the item originally supplied

• Products that have been opened or resealed

• Altered or manipulated factory seals

• Missing contents or accessories

• False damage claims

• Repeated or excessive abuse of our return process

We may also restrict future purchases or customer accounts where there is reasonable evidence of fraud or repeated policy abuse.

These measures are intended to protect legitimate customers and maintain the authenticity and integrity of the products sold through Cardoxz.

11. Consumer Rights

Nothing in this policy is intended to exclude, restrict, or override any rights that cannot legally be excluded under applicable consumer protection law.

Where mandatory consumer protection laws provide you with additional rights or remedies, those rights will continue to apply regardless of anything stated in this policy.

12. Contact Cardoxz

If you have any questions about a return, refund, or damaged order, please contact our customer support team:

Email: info@cardoxz.com

We aim to respond to customer support requests within 1–2 business days.

Our Commitment

At Cardoxz, trust, authenticity, and customer satisfaction are at the center of our business.

Our return procedures are designed to protect both our customers and the integrity of sealed collectible products, so you can shop with confidence knowing that every product we sell is handled with care.

Cardoxz — Authentic products. Secure shopping. Built for collectors.