Shipping policy

Shipping Policy

Our Shipping Commitment

At Cardoxz, we are committed to providing collectors and players with authentic trading card products and a secure, reliable shopping experience.

We understand that collectible products require careful handling. Every order is therefore prepared and packaged with attention to product protection and shipment security.

This Shipping Policy explains how orders are processed, dispatched, tracked, and delivered when purchasing from Cardoxz.

By placing an order with Cardoxz, you agree to the terms described in this Shipping Policy together with our applicable Terms of Service, Return & Refund Policy, and Cancellation Policy.

Nothing in this policy limits any mandatory consumer rights that apply to your purchase.

1. Order Processing

All orders are subject to:

  • Successful payment authorization

  • Fraud-prevention and security checks where applicable

  • Inventory confirmation

  • Address verification where required

In-Stock Products

Orders containing only products that are currently in stock are typically processed within 1–3 business days after successful payment.

Business days generally exclude weekends and public holidays.

Orders placed during weekends or public holidays will normally begin processing on the next available business day.

Processing times may occasionally be extended during:

  • Major product releases

  • Promotional periods

  • Holidays

  • High order-volume periods

  • Warehouse disruptions

  • Carrier disruptions

  • Inventory verification

Processing time refers to the period required to prepare an order before dispatch and does not include carrier transit time.

2. Pre-Orders

Products clearly marked as Pre-Order are products that are not yet available for immediate shipment.

By purchasing a pre-order product, you acknowledge that dispatch will occur only after the relevant stock has been received and processed by Cardoxz.

Release dates displayed on our website are based on information available from manufacturers, publishers, distributors, suppliers, or other relevant sources.

Release dates may occasionally change due to circumstances outside our reasonable control.

This may include:

  • Manufacturer delays

  • Distributor delays

  • Allocation changes

  • Production delays

  • Customs delays

  • Transportation disruptions

  • Regional release-date changes

Where a release date changes, Cardoxz will aim to fulfill the order as soon as the allocated inventory becomes available.

A pre-order release date should not be interpreted as a guaranteed customer delivery date.

3. Restock Orders

Products marked as Restock, Restock Order, Incoming Stock, or similar wording are products expected to become available again but which may not be ready for immediate dispatch.

The restock date shown on a product page is the expected arrival or availability date based on information available to us at that time.

Restock dates may change because of supplier, warehouse, customs, transportation, or allocation delays.

Restock products will generally be dispatched after the incoming inventory has been received, checked, and prepared for fulfillment.

4. Orders Containing Multiple Products

If an order contains multiple products with different availability dates, Cardoxz may hold the order until all products are available for shipment.

For example, an order containing:

  • One in-stock product

  • One pre-order product

may be dispatched together once the pre-order product becomes available.

Where split shipping is available, this may be shown or offered separately.

Unless otherwise arranged, customers should not assume that an order containing pre-order or restock products will be partially dispatched.

5. Shipping Methods

Cardoxz works with recognized shipping and logistics providers to provide reliable delivery services.

Depending on the destination, order value, warehouse, product type, and availability, shipping methods may include carriers such as:

  • FedEx

  • UPS

  • DHL

  • National postal operators

  • International tracked carriers

  • Regional delivery partners

Available shipping methods will normally be displayed during checkout.

The carrier used for final delivery may differ from the carrier handling the international portion of the shipment.

For example, an international carrier may transfer the package to a local postal or delivery company after it arrives in the destination country.

6. Estimated Delivery Times

Estimated transit times begin after the order has been dispatched.

These estimates do not include order processing time.

United Kingdom

Standard Tracked Shipping: approximately 1–3 business days

Express Shipping: approximately 1–2 business days

European Destinations

Standard Tracked Shipping: approximately 3–10 business days

Express Shipping: approximately 2–5 business days

United States & Canada

Standard Tracked Shipping: approximately 5–12 business days

Express Shipping: approximately 3–7 business days

Other International Destinations

Standard Tracked Shipping: approximately 7–20 business days

Express Shipping: approximately 3–10 business days

These delivery times are estimates only unless a guaranteed delivery service is expressly stated.

Actual delivery times may vary depending on the destination, carrier, customs procedures, local delivery network, and external circumstances.

7. Tracking Information

Once your shipment has been prepared for dispatch, you may receive a shipping confirmation email containing:

  • Your tracking number

  • Carrier information

  • A tracking link

  • Shipment status information

Tracking information does not always update immediately.

After a tracking number is created, it may take approximately 24–48 hours for the first carrier scan or tracking movement to appear.

For pre-orders and restock orders, tracking information may sometimes be created shortly before the parcel is physically collected by the carrier.

Receiving a tracking number therefore does not always mean the package has already entered active transit.

8. International & Local Tracking

International shipments may use more than one carrier.

The original tracking number may initially show the international portion of the shipment.

Once the package enters the destination country, it may receive:

  • A local tracking number

  • A national postal tracking number

  • A last-mile carrier reference

Customers should therefore continue monitoring the provided tracking information, as local carrier details may appear later in the delivery process.

9. Packaging & Product Protection

Trading card products can be sensitive to crushing, dents, moisture, and other transportation damage.

Cardoxz therefore takes reasonable care when packaging collectible products for shipment.

Special attention may be given to products such as:

  • Elite Trainer Boxes

  • Pokémon Center exclusives

  • Booster Boxes

  • Booster Bundles

  • Premium Collections

  • Ultra-Premium Collections

  • Collection Boxes

  • Limited releases

  • Sealed displays

Packaging methods may vary depending on the product size, quantity, destination, and warehouse.

While we aim to protect every order carefully, minor cosmetic imperfections to external packaging can sometimes occur during normal shipping and handling.

10. Customs, Import Duties & Taxes

International shipments may be subject to import requirements imposed by the destination country.

Depending on the destination and checkout arrangement, this may include:

  • Import VAT

  • Customs duties

  • Sales tax

  • Brokerage charges

  • Customs-processing fees

  • Carrier administration fees

  • Other local import charges

Whether these charges are included at checkout will depend on the shipping method, destination, and applicable order terms.

If taxes or duties are not collected at checkout or otherwise stated as included, the customer may be responsible for paying charges imposed by local customs authorities or carriers.

Cardoxz does not determine customs rates and cannot guarantee the amount that may be assessed by local authorities.

Customers are responsible for understanding applicable import requirements in their destination country.

11. Customs Delays

International orders may be inspected or processed by customs authorities.

Customs clearance can sometimes result in delivery delays.

These delays may occur because of:

  • Import inspections

  • Documentation checks

  • Local tax assessments

  • Customs backlogs

  • Requests for additional recipient information

  • Government procedures

Such delays are generally outside Cardoxz's direct control.

If customs or the carrier requires additional information from the recipient, customers should respond promptly to avoid further delays or return of the shipment.

12. Shipping Address Accuracy

Customers are responsible for providing a complete and accurate delivery address at checkout.

Before submitting your order, please confirm that the following information is correct:

  • Full recipient name

  • Street address

  • House or apartment number

  • City

  • State or province where applicable

  • Postal or ZIP code

  • Country

  • Telephone number where requested

  • Email address

If you notice an address error after placing your order, contact us as soon as possible.

We will attempt to assist where possible, but address changes cannot be guaranteed after an order has entered fulfillment or has been handed to the carrier.

13. Incorrect or Incomplete Addresses

Cardoxz cannot be held responsible for delivery problems caused solely by incorrect, incomplete, or outdated information supplied by the customer, except where applicable law provides otherwise.

An incorrect address may result in:

  • Delivery delays

  • Failed delivery attempts

  • Carrier correction fees

  • Return-to-sender charges

  • Additional shipping charges

  • Loss of eligibility for certain shipping refunds

If a parcel is returned because of an address error supplied by the customer, additional charges may apply before reshipment.

14. Failed Delivery Attempts

Depending on the carrier, one or more delivery attempts may be made.

If delivery cannot be completed, the carrier may:

  • Attempt delivery again

  • Redirect the package to a pickup location

  • Hold the parcel at a local depot

  • Request delivery instructions

  • Return the package to the sender

Customers are responsible for monitoring tracking information and responding to reasonable carrier requests relating to delivery.

15. Delayed Shipments

Shipping delays can occasionally occur.

Possible causes include:

  • Carrier network delays

  • Customs processing

  • Weather conditions

  • Natural disasters

  • Public holidays

  • Transportation disruptions

  • High seasonal volume

  • Major trading card releases

  • Security inspections

  • Local delivery problems

A shipment appearing temporarily inactive in tracking does not necessarily mean that it is lost.

International packages in particular may occasionally experience periods without visible tracking updates while moving between carrier networks or countries.

16. Lost Shipments

If your shipment appears to be lost, please contact Cardoxz so that we can review the tracking information and, where appropriate, open an investigation with the relevant carrier.

Carrier investigations may require time to complete.

Customers may be asked to provide information or confirmation needed by the carrier during the investigation.

Cardoxz will work with the relevant shipping provider to determine the shipment status and provide an appropriate resolution where required.

Any refund, replacement, or other remedy will be handled in accordance with the investigation outcome and applicable consumer law.

17. Packages Marked as Delivered

If tracking indicates that your shipment has been delivered but you cannot locate it, we recommend first checking:

  • Around your property or delivery location

  • With household members

  • With neighbors

  • With reception or building management

  • With a mailroom or parcel room

  • With the local delivery carrier

Carriers may sometimes scan a package as delivered shortly before final placement.

If the parcel remains missing, contact Cardoxz promptly so that we can review the delivery information and determine whether a carrier investigation is appropriate.

18. Damaged Shipments

If your order arrives with significant shipping damage, please contact Cardoxz as soon as possible.

To help us assess the claim, please retain all packaging and provide clear photographs showing:

  • The outer shipping box or mailer

  • Shipping label

  • Internal packaging

  • Damaged product

  • Factory seals where relevant

  • All affected items

Please do not discard damaged packaging until the claim has been reviewed, as the carrier may require photographs or other evidence.

Damage claims are handled in accordance with our Return & Refund Policy and applicable consumer law.

19. Returned-to-Sender Shipments

A shipment may be returned to Cardoxz for reasons including:

  • Incorrect delivery address

  • Incomplete address

  • Failed delivery attempts

  • Failure to collect the parcel

  • Refusal of delivery

  • Unpaid customs or import charges

  • Failure to provide information requested by customs

  • Carrier restrictions

Once the parcel has been returned and processed, we will determine the appropriate next steps.

Where legally permitted, costs resulting directly from a customer-caused failed delivery may be deducted from an eligible refund or charged before reshipment.

This may include:

  • Original shipping costs

  • Return shipping charges

  • Customs-related charges

  • Carrier fees

  • Reshipping costs

Nothing in this section affects rights that cannot be limited under applicable law.

20. Refused Shipments

Refusing delivery does not automatically constitute an approved return or cancellation.

If a customer intentionally refuses a shipment, the parcel must first be returned to and processed by Cardoxz.

Any refund eligibility will then be determined under our applicable policies and consumer law.

Where legally permitted, shipping and return costs incurred because of an unauthorized refusal may be deducted from the refundable amount.

21. Shipping Restrictions & Purchase Limits

Certain collectible products may be subject to purchasing or geographic restrictions.

These may include:

  • Maximum quantity per customer

  • Maximum quantity per household

  • Maximum quantity per address

  • Maximum quantity per payment method

  • Geographic shipping limitations

  • Manufacturer or distributor restrictions

Orders placed in an attempt to circumvent these restrictions may be reviewed, reduced, or cancelled where permitted by law.

22. Split Shipments

Cardoxz may occasionally divide an order into multiple shipments for operational reasons.

If this happens, you may receive:

  • Multiple tracking numbers

  • Multiple delivery dates

  • Parcels from different fulfillment locations

A split shipment does not mean that part of the order is missing.

Please check all tracking information provided before contacting customer support regarding incomplete delivery.

23. Changes & Cancellations After Dispatch

Once an order has been handed to the carrier, Cardoxz may no longer be able to:

  • Change the delivery address

  • Cancel the shipment

  • Redirect the parcel

  • Modify the contents

Customers should therefore contact us as early as possible if a correction is required.

Any cancellation request is also subject to our Cancellation Policy.

24. Risk During Delivery

Risk of loss or damage will transfer in accordance with applicable law.

Nothing in this Shipping Policy is intended to transfer risk to a consumer earlier than permitted under mandatory consumer protection law.

Where Cardoxz remains legally responsible for the shipment until delivery, we will handle qualifying loss or damage claims accordingly.

25. Force Majeure & Events Outside Our Control

Cardoxz will not be responsible for delays to the extent they result from events outside our reasonable control, subject to applicable law.

These events may include:

  • Severe weather

  • Natural disasters

  • War or civil disruption

  • Government restrictions

  • Carrier network failures

  • Customs interruptions

  • Strikes

  • Epidemics or public-health emergencies

  • Transportation shutdowns

  • Infrastructure failures

Where such events occur, we will make reasonable efforts to resume normal fulfillment and delivery as soon as practicable.

26. Customer Support

If you have questions regarding:

  • Order processing

  • Shipping status

  • Tracking information

  • Delivery delays

  • Missing shipments

  • Damaged packages

please contact our customer support team:

Email: support@cardoxz.com

Please include your order number when contacting us so that we can assist you more efficiently.

We aim to respond within 1–2 business days.

27. Consumer Rights

Nothing in this Shipping Policy is intended to exclude, restrict, or override any statutory consumer rights that cannot legally be excluded.

Where mandatory consumer protection laws provide additional delivery, replacement, refund, or cancellation rights, those rights will continue to apply.

Our Promise to Collectors

At Cardoxz, we understand that collectible products are more than ordinary retail items.

Whether you are purchasing an Elite Trainer Box, Booster Box, Pokémon Center exclusive, limited release, or another collectible product, our goal is to provide a reliable experience from checkout through delivery.

We are committed to:

  • Carefully preparing orders

  • Protecting collectible products during shipment

  • Providing tracked delivery where available

  • Clearly communicating pre-order and restock status

  • Assisting customers with genuine shipping issues

  • Delivering authentic products with care

Cardoxz — Authentic products. Secure shipping. Built for collectors.