Prismatic Evolutions Pokemon Center Elite Trainer Box

Pre-ordering reserves an upcoming release before it launches. Payment is taken at checkout and your order ships on or around the official release date shown on the product page.

Pre-orders ship on or shortly after the release date listed on the product. We dispatch as soon as stock lands in our US warehouse.

If your order contains both pre-order and in-stock items, your entire order will be shipped together once the pre-order item is released and available.

We do not split shipments. This helps us keep shipping costs low and ensures your order arrives in one package.

If you would like to receive in-stock items sooner, we recommend placing a separate order for those items.

No. All Pokémon TCG and ONE PIECE Card Game pre-orders are final and cannot be cancelled once they have been placed.

Pre-orders are processed based on confirmed allocations from our distributors, and your order reserves stock specifically for you. For this reason, we are unable to accept cancellations, changes, or refunds for pre-order items after checkout.

We recommend reviewing your order carefully before completing your purchase.

Yes. Every product we sell is 100% authentic, factory sealed, and sourced from authorized distributors and trusted suppliers.

We never sell counterfeit, resealed, or tampered products. Every order is carefully inspected before shipping to ensure it meets our quality standards, so you can shop with confidence.

Yes. All of our products are 100% factory sealed and shipped in their original manufacturer packaging.

We do not sell opened, resealed, or tampered products. Every order is carefully inspected before shipment to ensure it arrives in excellent condition.

We primarily stock English Pokémon TCG and ONE PIECE Card Game products.

Occasionally, we also offer Japanese products. When a product is in Japanese, this will always be clearly stated in the product title and description, so you know exactly what you are purchasing.

Some sold-out products may be restocked, but restocks are not always guaranteed.

For popular Pokémon TCG and ONE PIECE Card Game releases, availability depends on distributor supply and future allocations. We recommend checking the product page regularly or signing up for restock notifications when available.

If your order has not yet been processed or shipped, please contact our customer support team as soon as possible. We will do our best to accommodate your request.

Once an order has been processed or shipped, we are unable to make changes or cancel it.

Please note that all Pokémon TCG and ONE PIECE Card Game pre-orders are final and cannot be changed or cancelled after they have been placed.

We're sorry to hear that.

Please contact our customer support team within 48 hours of receiving your order and include your order number along with clear photos of the item and its packaging.

Our team will investigate the issue as quickly as possible and, if applicable, arrange a replacement, exchange, or refund in accordance with our Return & Refund Policy.

Yes. To ensure as many collectors as possible have the opportunity to purchase our products, we have a maximum limit of 5 units per product per shipping address.

Orders that exceed this limit may be adjusted or cancelled at our discretion.

We currently accept the following secure payment methods:

• Visa
• Mastercard
• Apple Pay

All payments are processed securely using encrypted payment technology to ensure your information remains protected.

Yes. Your security is our priority.

Our checkout uses SSL encryption and secure payment processing to protect your personal and payment information. We do not store your full payment details, and every transaction is processed through trusted, industry-standard payment providers.

You can shop with confidence knowing your information is kept safe and secure.

Your order will be charged in your local currency, based on the country you're shopping from.

The currency displayed at checkout is the final currency you will be charged in, making it easy to know exactly what you'll pay before completing your purchase.

We offer a 60-day return policy on eligible items.

To qualify for a return, products must be unused, in their original condition, and returned in accordance with our Return & Refund Policy. Please note that certain items, such as pre-orders and other exclusions outlined in our policy, may not be eligible for return.

For full details, please review our complete Return & Refund Policy here: Return & Refund Policy.

No. For hygiene, authenticity, and collector value reasons, opened or used products cannot be returned.

To be eligible for a return, products must be unused, unopened, and in their original factory-sealed condition. Please inspect your order before opening it. If your item arrives damaged or you receive the wrong product, contact our customer support team within 48 hours of delivery and we will be happy to assist you.

Once we receive and inspect your returned item, we will notify you if your refund has been approved.

If approved, your refund will be processed to your original payment method. Depending on your bank or payment provider, it may take up to 10 business days for the funds to appear in your account.

Yes. If your package arrives damaged or appears to be lost in transit, please contact our customer support team as soon as possible with your order number and, if applicable, photos of the package and its contents.

We will investigate the issue with the shipping carrier and work with you to find a suitable solution. If your shipment is confirmed as lost or damaged during transit, we will arrange a replacement or refund where applicable.

If you have any questions or need assistance with your order, our customer support team is here to help.

You can contact us by email at support@priscards.com. We aim to respond to all inquiries as quickly as possible, typically within 24–48 business hours.

The best way to stay up to date is by subscribing to our newsletter and following us on social media.

You'll be among the first to hear about:

• New Pokémon TCG and ONE PIECE Card Game releases
• Restocks of popular products
• Exclusive pre-orders
• Special promotions and limited-time offers

We recommend subscribing early, as many highly anticipated releases sell out quickly.

Not at the moment.

We're currently working on introducing a rewards program that will allow customers to earn points on purchases and unlock exclusive benefits. Stay tuned by subscribing to our newsletter and following us on social media for future updates.